Webex for Developers Newsletter – June 2024

Greetings, Webex developers! We have some great new content to share this month, particularly for the Webex Contact Center platform. Let’s jump right in and take a gander at all the latest news for June.

🍥Introducing the Webex Contact Center Flow Designer

Webex Product Manager, Arunabh Bhattacharjee published a recent blog post to introduce the Contact Center Flow Designer platform for workflow orchestration and automation. With its intuitive visual canvas, discover how Flow Designer simplifies the development process to encourage collaboration between developers and business stakeholders, enabling the creation of applications that provide superior customer experiences.

💻Flow Designer: Integrating Third-Party APIs with the HTTP Integration Connector

In another helpful blog post about Flow Designer, Webex Developer Evangelist, Joe Zanini shows us how to build a custom connector to plug in third-party APIs for other services to run alongside Webex Contact Center call handling. This allows Webex Contact Center customers to engage in custom experiences that enhance service in call routing queues.

📺Webex Developer Public Webinars

On Wednesday June 26th at 2:00PM ET, join our public webinar on Harnessing Webex Connect to Upgrade Your SMS Experience with Branded RCS Messaging, designed for developers who work with SMS and are looking to explore richer messaging channels. In this session, we will take you through the capabilities of RCS, why consider adding the channel to your communications mix, and how to send RCS messages through Webex Connect. You can register for the live event or watch the recording later from our webinars page.

Also, in case you didn’t catch the last webinar in May, Transform Calls into Experiences: Tap into the Webex Web Calling SDK, the recording is available to watch now.

📦Contact Center Widget Bundling with Webpack

In Joe Zanini’s latest blog, explore how to create Web Component Widgets for the Webex Contact Center Agent Desktop, with a comprehensive guide on using Webpack for efficient bundling of static resources. Joe does this with a practical GitHub example for you to start elevating the Agent Desktop experience with custom widget integrations right off the bat.

💰Enhancing Webex Contact Center Widgets with Dynamic $STORE Variables

Continuing the topic of Webex Contact Center widgets, Adam Weeks shows us in a new article how dynamic $STORE variables enhances the creation process to make more efficient workspace for agents. Learn how they capture everything from user settings to customer data, equipping agents with a wealth of information at their fingertips.

💥Webex Integration Partners at Cisco Live 2024

Webex Integration Partners are helping organizations redefine what’s possible with transformative technologies that seamlessly integrate with Webex software and devices. In a new blog post by Colm Mcnelis, he explains how Webex Partners hit the ground running at Cisco Live in Las Vegas, by connecting with customers and wowing event-goers with awesome demos and showcases.

📋Webex Contact Center API Changelog Highlights

There are number of important items that were recently listed in the Webex Contact Center API Changelog. We recommend bookmarking that page to keep tabs on future entries.  These are some of the latest entries found on the Contact Center API changelog:

• May 30, 2024 - WARNING: The Auxiliary Codes APIs have been updated to support the inclusion of the burnoutInclusion property.
• May 30, 2024 - WARNING: The Users APIs have been updated to support the inclusion of the userLevelBurnoutInclusion property.
• May 30, 2024 - NEW: Bulk partial update Users has been added to conveniently update the entity by passing in only the properties that need updating.
• May 30, 2024 - NEW: Bulk partial update Auxiliary Codes has been added to conveniently update the entity by passing in only the properties that need updating.
• June 12, 2024 - DEPRECATION: The Agent Profile APIs will be replaced with Desktop Profile APIs. All operations done with Agent Profile APIs will be possible with Desktop Profile APIs.

📒Webex API Changelog Highlights

As usual, the Webex API Changelog also has several recent entries and we still recommend checking this page frequently to stay up to date. Here are some latest items you can find there:

• May 23, 2024 - NEW: A Compliance Officer can now list recordings that have been purged from the recycle bin using the List Recordings For an Admin or Compliance Officer API with the status=purged parameter.
• May 30, 2024 – NEW: In the Workspace Call Settings API, we've added multiple endpoints that let you manage all Professional Workspace call settings.
• June 18, 2024 – NEW: As a Compliance Officer, you can now access Webex Calling recordings using the Converged Recordings API. You can List Recordings for Compliance officer, Get Recording Details, Delete a Recording, and Get Recording metadata.