DocumentationBlogSupport
Log inSign up
Log inSign up
BlogSupport
Build
Getting StartedPlatform Introduction
Embedded Apps
What's NewOverviewDeveloper GuideSidebar API Quick StartSubmission Checklist for Embedded Apps
Design Guidelines
MessagingMeetingsDevicesSidebar
API Reference
BotsButtons and CardsIntegrationsService AppsService App GuestsService Apps G2GGuest IssuerWidgetsWebex ConnectLogin with WebexInstant ConnectInstant Connect Meeting LinksDeveloper SandboxBeta ProgramSubmit Your AppSupport PolicyFAQs
APIs
API Behavior ChangesPartners API GuideXML API DeprecationAccess the APIREST API BasicsCompliance
Webex APIs
Reference
Data Sources
Admin
OverviewAdmin APIsAuthentication
Guides
Hybrid ServicesWebhooksService Apps G2GReal-time File DLP BasicsProvisioning APIsBackground ImagesAudit Events Error Reference
Reference
Admin Audit EventsAuthorizationsEventsGroupsHistorical AnalyticsHybrid ClustersHybrid ConnectorsLicensesMeeting QualitiesOrganization ContactsOrganizationsPartner ManagementPartner TagsPeopleRecording ReportRecordingsReport TemplatesReportsResource Group MembershipsResource GroupsRolesSecurity Audit EventsSession TypesSettingsSpace ClassificationsTracking CodesWorkspace LocationsWorkspace Metrics
Webex Calling Beta
Overview
Guides
Integrations and AuthorizationMetadata and Samples
Webex Calling
OverviewSDKs and ToolsWhat's New
Guides
Integrations and AuthorizationProvisioning APIsMetadata and SamplesBackground Images
Reference
Call ControlsCall RoutingCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDECT Devices SettingsDevice Call SettingsDevicesEmergency Services SettingsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Call RecordingFeatures: Hunt GroupFeatures: Paging GroupFeatures: Single Number ReachLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsNumbersPSTNPeopleRecording ReportReportsReports: Detailed Call HistoryUser Call SettingsVirtual Line Call SettingsWorkspace Call SettingsWorkspaces
Webex for Broadworks
Overview
Guides
Integrations and AuthorizationDeveloper's Guide
Reference
BroadWorks Billing ReportsBroadWorks EnterprisesBroadWorks SubscribersBroadWorks Workspaces
Webex for Wholesale
Overview
Guides
Developer's Guide
Reference
Wholesale Billing ReportsWholesale Provisioning
Webex for UCM
Guides
Integrations and Authorization
Reference
UCM Profile
Contact Center
Overview
Reference
Data Sources
Customer Journey Data
Overview
Guides
Getting StartedFAQ
Devices
Overview
Guides
Devices
Reference
Device Call SettingsDevice ConfigurationsDevicesWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
Directory Services
Reference
Identity Organization
Meetings
Overview
Guides
Integrations and AuthorizationWebhooksService Apps G2GWebinar GuideMeeting Resource Guide
Reference
Meeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting MessagesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeeting TranscriptsMeetingsMeetings Summary ReportPeopleRecording ReportRecordingsSession TypesTracking CodesVideo MeshWebhooks
Messaging
Overview
Guides
BotsIntegrations and AuthorizationWebhooksService Apps G2GButtons and Cards
Reference
Attachment ActionsEventsMembershipsMessagesPeopleRoom TabsRoomsTeam MembershipsTeamsTracking CodesWebhooks
SCIM 2
Overview
Reference
SCIM 2 BulkSCIM 2 GroupsSCIM 2 Users
Webex Assistant Skills
Overview
Guides
Skills SDK GuideSkills Developer PortalSkills Reference GuideSkills UX Guide
Workspace Integrations
OverviewTechnical DetailsControl Hub Features
Webex Status API
Full API Reference
Admin Audit EventsAttachment ActionsAuthorizationsBroadWorks Billing ReportsBroadWorks EnterprisesBroadWorks SubscribersBroadWorks WorkspacesCall ControlsCall RoutingCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDECT Devices SettingsData SourcesDevice Call SettingsDevice ConfigurationsDevicesEmergency Services SettingsEventsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Call RecordingFeatures: Hunt GroupFeatures: Paging GroupFeatures: Single Number ReachGroupsGuests ManagementHistorical AnalyticsHybrid ClustersHybrid ConnectorsIdentity OrganizationLicensesLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsMeeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting MessagesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeeting TranscriptsMeetingsMeetings Summary ReportMembershipsMessagesNumbersOrganization ContactsOrganizationsPSTNPartner ManagementPartner TagsPeopleRecording ReportRecordingsReport TemplatesReportsReports: Detailed Call HistoryResource Group MembershipsResource GroupsRolesRoom TabsRoomsSCIM 2 BulkSCIM 2 GroupsSCIM 2 UsersSecurity Audit EventsSession TypesSettingsSiteSpace ClassificationsTeam MembershipsTeamsTracking CodesUCM ProfileUser Call SettingsVideo MeshVirtual Line Call SettingsWebhooksWholesale Billing ReportsWholesale ProvisioningWorkspace Call SettingsWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
API Changelog
SDKs
Space Meetings Migration
Calling
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationCore ConceptsCalls
Advanced Features
Call SettingsContactsSupplementary ServicesVoicemailBackground Noise Reduction
Kitchen Sink
Meetings
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationJoin a MeetingMigration To Improved MeetingsPasswords & CaptchasUnified Space Meetings
Advanced Features
Advanced ControlsDialing In and OutStreams & EffectsVideo Resolution
Multistream
Multistream Comprehensive GuideMultistream Quickstart
Migrating SDK V2 to V3
iOSAndroidBrowser
Developer CommunityCertifications
Build

Webex API and SDK Support Policies

anchorVersioning
anchor

Webex APIs and SDKs are versioned using standard SEMVER (https://semver.org/).

Version format: MAJOR.MINOR.PATCH

  • Bug fixes not affecting the API increment the patch version
  • Backwards compatible API additions/changes increment the minor version
  • Backwards incompatible API changes increment the major version
anchorAPIs and SDKs end of life (EOL) policy
anchor
Normal Upgrade Cycle

API versions will be deprecated 18 months after the release of a new version.

  • At the time of the new release, a notification will be sent to all customers that a new version is available including the change log of what was added or fixed.
  • After 12 months customers still using deprecated APIs will be contacted with an ever increasing frequency being asked to upgrade.
  • At the 18 months mark the deprecated APIs shall be switched off using 410 HTTP code.

SDK versions will be deprecated 12 months after the release of a new minor version or 18 months in case of a major version.

  • At the time of the new release, Cisco will communicate to the community about the changes that are included in the new version and reminders to upgrade.
  • At 18 months mark the deprecated SDK may stop functioning. Attempts shall be made on Cisco's part to help customer apps "fail gracefully" in such cases.
Priority Upgrade Policy

A priority upgrade will be required if there is an issue discovered that impacts Webex' ability to maintain quality of service. If a priority upgrade is required for the API or an SDK, the old versions will be supported up to 6 months from the time of release of the new version.

Critical Upgrade Policy

A critical upgrade will be limited to changes that are required to remediate security and/or data protection or loss issues. If a critical upgrade is required for the API or an SDK, the old versions will be immediately deprecated at the time of release of the new version.

  • Connections from previous version may be refused immediately.
  • At the time of the new release, a notification will be sent to all customers using the existing version that a new version is available to address a critical issue and include appropriate details of the impact of the critical issue. Instructions will be provided on how to upgrade to the new version as soon as possible with an offer of assistance from support.
  • Technical support and Customer Success will work with all affected teams until upgrades are completed.
anchorDeprecating SDK APIs
anchor

According to SEMVER recommendations to deprecate functionality in a previously released SDK we shall:

  • Update the documentation and create a guide for how to migrate to the new set of APIs.
  • Issue a minor release with the APIs that are being deprecated clearly marked.
  • Issue a new major release shortly after with the deprecated APIs removed.
  • Versioning
  • APIs and SDKs end of life (EOL) policy
  • Deprecating SDK APIs

Connect

Support

Developer Community

Developer Events

Contact Sales

Handy Links

Webex Ambassadors

Webex App Hub

Resources

Open Source Bot Starter Kits

Download Webex

DevNet Learning Labs

Terms of Service

Privacy Policy

Cookie Policy

Trademarks

© 2024 Cisco and/or its affiliates. All rights reserved.