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GETGet List of available agents for Customer Experience Essentials
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GETGet Screen Pop configuration for a Call Queue in a Location
PUTModify Screen Pop configuration for a Call Queue in a Location
GETGet List of available agents for Customer Experience Essentials
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Features: Customer Experience Essentials

Webex Customer Experience Essentials APIs provide the core capabilities of the Webex Contact Center solution. These APIs allow you to manage Customer Experience Essentials features such as supervisor configuration, agent configuration, and call queue configuration, which are distinct from the Customer Experience Basic suite.

Learn more about the customer Experience Essentials suite.

Viewing the read-only customer Experience Essentials APIs requires a full, device or read-only administrator auth token with a scope of spark-admin:telephony_config_read.

Modifying the customer Experience Essentials APIs requires a full or device administrator auth token with a scope of spark-admin:telephony_config_write.

Webex Customer Experience Basic is an offering available as part of the Webex Suite or Webex Calling Professional license at no additional cost. It includes a simple and powerful set of features which are bundled together to deliver the call center functionalities. The features such as Voice Queues, skill-based routing, call queue monitoring and analytics, multi call window, and more, help users to engage with customers efficiently. Also, with our Webex Calling for Microsoft Teams integration, the Microsoft Teams users can access the features directly from Teams.

Webex Customer Experience Essentials provides the fundamental capabilities of the Webex Contact Center solution. It includes all the Webex Calling professional capabilities, Customer Experience Basic features, and some additional key features accessible through the Webex App for both agents and supervisors. The features like screen pop, supervisor experience in Webex App, and real-time and historical agent and queue view make the Customer Experience Essentials distinct from Customer Experience Basic.

Webex Customer Experience Essentials APIs allows you to manage Customer Experience Essentials features such as supervisor configuration, agent configuration, and call queue configuration, which are distinct from Customer Experience Basic.

Learn more about the customer Experience Essentials suiteLearn more about the customer Experience Basic suite

Method
Description
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
Get Screen Pop configuration for a Call Queue in a Location
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
GETGet Screen Pop configuration for a Call Queue in a Location
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
Modify Screen Pop configuration for a Call Queue in a Location
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
PUTModify Screen Pop configuration for a Call Queue in a Location
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/cxEssentials/agents/availableAgents
Get List of available agents for Customer Experience Essentials
https://webexapis.com/v1/telephony/config/locations/{locationId}/cxEssentials/agents/availableAgents
GETGet List of available agents for Customer Experience Essentials

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