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Webex Calling

What's New

We want to make sure that you know about the major updates made available in Webex Calling APIs.

For information on all new features and functionalty of Webex Calling, please visit this page on the Webex Help Center.

anchorAugust 2024
anchor

What's new for August 2024...

August 23, 2024
Provisioning API: Select PSTN provider for a location

Adds ability to get list of potential Cloud Connected PSTN Providers (CCPP) for a given location, select a specific provider for that location, and query the PSTN connection type for a location.

August 21, 2024
Provisioning API: Service Numbers for Premise-based PSTN

Added support for Service Numbers, local telephone numbers considered as high utilization or concurrent, making them ideal for assignment to high-volume services such as Auto Attendants, Hunt Groups, and Call Queues. The , , and Jobs APIs are modified to support service numbers. Additionally, feature-specific available numbers APIs such as Hunt Group, Location, Person, and Workspace have been added to help identify numbers that can be associated with specific members or features. These feature-specific APIs are streamlined with fewer parameters, making them more easily to use as alternatives to the more general API.

anchorJuly 2024
anchor

What's new for July 2024...

July 17, 2024
Provisioning API: Device API improved usability

The Device API now accepts the "product" value in /telephony/config "model" fields for improved consistency and usability.

Provisioning API: Call Recording Additions

Expanded capability of Call Recording APIs to include setting Call Recording Vendor at organization and location levels, Call Recording terms of service, and retrieving organizational & location level Call Recording vendors and vendor users.

July 15, 2024
Provisioning API: Emergency Services

Exposed APIs for management of Emergency Services settings, incliding emergency call notification, emergency callback number for users, virtual lines, and workspaces.

anchorMay 2024
anchor

What's new for May 2024...

May 30, 2024
Provisioning API: Workspace Call Settings

Added multiple endpoints to enable management of all Professional Workspace call settings.

anchorApril 2024
anchor

What's new for April 2024...

April 20, 2024
Provisioning API: Device Configuration - Phase 3

Added ability to configure line key settings per device, retrieve devaice details, update device compression settings, rebuild phones, and retrieve the IP address of the device.

Provisioning API: DECT Devices - Phase 2

Expanded DECT API to obtain DECT network, base station and handset details, update configuration, and delete elements.

anchorMarch 2024
anchor

What's new for March 2024...

March 8, 2024
Provisioning API: Ability to Manage Virtual Lines Call Settings

Added the ability to manage Virtual Lines Call Settings like Voicemail, Music on Hold, Push to Talk, Call Bridge, Barge In and Privacy Settings. For details, see Virtual Line Call Settings.

anchorJanuary 2024
anchor

What's new for January 2024...

January 25, 2024
Provisioning API: Ability to Add and Manage Virtual Lines

Added the ability to add and manage Virtual Lines, their devices, numbers, and directory searches. Also added the ability to configure a subset of Virtual Line calling settings, including Caller ID, Call Forwarding, Call Waiting, Incoming Permission, Outgoing Calling Permissions, and Call Intercept.

anchorOctober 2023
anchor

What's new for October 2023...

October 23, 2023
Device API: Ability to search for a device by MAC address

Ability to list a device by querying on its MAC address.

anchorAugust 2023
anchor

What's new for August 2023...

August 31, 2023
Provisioning API: Ability to list and add Webex Calling Devices and Workspaces

Ability to list and add Webex Calling Workspaces and Devices, Device Call Settings with Third-party device activation. Additionally, ability to view/add/change/remove phone number, extension, and locationId to a Workspace.

Provisioning API: Device Line Key Template

Adding support for Devices Configuration API to manage Line Key Templates, in the Webex for Developers Platform.

anchorJuly 2023
anchor

What's new for July 2023...

July 31, 2023
API Provisioning: Enhancement to Custom Contact Group List

Webex Calling now allows adding location features like Hunt Group to the custom contact group list via API. The list is visible in the Receptionist Client.

July 27, 2023
API to select Preferred Device for call handling

With the increase in use of Webex clients and hybrid work environments, it’s desirable for end users to choose their preferred device to handle API-based call handling. This feature provides a capability to let the administrator or end user select the device to use for auto answer and Remote Control forced answer.

July 7, 2023
API Provisioning: Announcement Repository

Adding support for administrators to create an organization-level pool of announcements and media. For details, see Announcement Repository.

anchorMay 2023
anchor

What's new for May 2023...

May 17, 2023
Provisioning API: Device Activation

Adding support for Device activation. This API allows administrators to add or remove Webex Calling Devices to Webex Calling users and places.

anchorApril 2023
anchor

What's new for April 2023...

April 11, 2023
Support for Webex Calling API

You can now access the Webex Calling APIs using Service Apps. To start using the Service Apps, see Using Webex Service Apps.

anchorComing Soon
anchor

This section describes features in development that will be coming soon.

Provisioning API: User Selective Services

Adding support for retrieving and configuring the Selective Call Acceptance, Call Forwarding, and Call Rejections for a user, including rules and schedules to apply specific settings.

Provisioning API: Single Device Settings Partial Customization

Ability to set a device field value without causing all fields to be customized/disassociated from the location-level settings if provisioned using a location template.

Provisioning API: CX Essentials Call Queues, Agents and Supervisors

Adding support for enabling Call Queue Agents and Supervisors of CX Essentials.

anchorKnown Issues
anchor

Issues with Webex Calling APIs will be listed here until they are resolved.

  • August 2024
  • July 2024
  • May 2024
  • April 2024
  • March 2024
  • January 2024
  • October 2023
  • August 2023
  • July 2023
  • May 2023
  • April 2023
  • Coming Soon
  • Known Issues

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