Emergency Services Settings

The enhanced emergency (E911) service for Webex Calling is designed for organizations with a hybrid or nomadic workforce. It provides dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) across the US, its territories, and Canada.

Emergency Callback Configurations can be enabled at the organization level. Users without individual telephone numbers, such as extension-only users, must be set up with accurate Emergency Callback Numbers (ECBN) to make emergency calls. These users can either use the default ECBN for their location or be assigned another specific telephone number from that location for emergency purposes. A virtual line allows administrators to configure multiple lines for Webex Calling users. Virtual line settings support reading the dependencies for a given virtual line ID.

Emergency Call Notifications can be enabled at the organization level, allowing specified email addresses to receive notifications when an emergency call is made. Once activated at the organization level, individual locations can configure this setting to direct notifications to specific email addresses. To comply with U.S. Public Law 115-127, also known as Kari’s Law, any call made from within your organization to emergency services must generate an email notification.

Viewing these organization settings requires a full, user, or read-only administrator auth token with a scope of spark-admin:telephony_config_read. Modifying these organization settings requires a full administrator auth token with a scope of spark-admin:telephony_config_write.